You may request an order cancellation before it has been processed and dispatched from our warehouse. Since we aim to dispatch orders quickly, we recommend contacting our support team immediately if you need to cancel your order.
If your order is currently marked as PENDING, it is eligible for cancellation. Once an order is CONFIRMED or shipped, cancellation is no longer possible, and you must initiate a return (if eligible) after delivery.
Please note: The store administrator reserves the right to cancel orders due to stock unavailability or logistical issues. In such cases, you will be notified via email with a clear cancellation reason, and a full refund will be issued immediately.
We take pride in the quality of our products. Due to the perishable nature of many grocery and food items, we generally do not accept returns unless the product delivered is:
If you experience any of these issues, please contact our support team within 48 hours of receiving your delivery. We may require photographic evidence of the damaged or incorrect item to process a replacement or refund.
If your cancellation is accepted or your return request is approved, a refund will be processed back to your original method of payment.
Please note that international shipping charges, customs duties, and import taxes are non-refundable once the package has left our facility.
Last updated: October 2026
For support, please contact us through your account dashboard or our help center.